All articles

13 articles

1. 
   ReadAI / WORK

   Who Becomes the Senior When AI Does the Junior Work?

   AI can help beginners produce professional work sooner. But if companies automate the work that used to teach people how to think, they will need a different way to develop expertise.

   GoodScool Journal · 11 min
2. 
   ReadPRODUCT / METRICS

   The Dashboard Is Winning. Is the User?

   Every number in a product dashboard has a job. The trouble begins when the user starts doing a different job just to make that number go up.

   GoodScool Journal · 10 min
3. 
   ReadAI / PRODUCT

   The Alert You Never Saw Was a Design Decision

   AI assistants can decide what reaches you and what waits. The hard part is making those decisions accountable when the important thing is the one they leave out.

   GoodScool Journal · 11 min
4. 
   ReadINTERFACE / CRAFT

   The Glass Looks Real. Does the Interface Make Sense?

   Flat, frosted, opaque or translucent: a digital surface earns its place when it tells people what belongs where, what they can do and what deserves their attention.

   GoodScool Journal · 10 min
5. 
   ReadRESEARCH / ETHICS

   The Participant Apologized. What Did the Researcher Do Next?

   When people blame themselves during usability research, the moment calls for more than reassurance. It asks the team to examine the interface, the room, and who has the power to decide what happens next.

   GoodScool Journal · 12 min
6. 
   ReadPRODUCT / POWER

   The Button You Can't Click Is a Product Policy

   An interface does more than help people complete tasks. It distributes power: who can act, who must ask permission, and who gets to change the rules when the product gets something wrong.

   GoodScool Journal · 11 min
7. 
   ReadAI & PRODUCT SYSTEMS

   The AI Answer Is Not the Finished Product

   AI can generate the answer in seconds. Who verifies it, authorizes it, and makes sure the work is actually done?

   GoodScool Journal · 12 min
8. 
   ReadAI & PRODUCT SYSTEMS

   The Alert Fired. The AI Kept Running.

   When an AI safety alert reaches a human, can that person actually stop the system—and prove it stopped?

   GoodScool Journal · 11 min
9. 
   ReadUX Research

   A Synthetic User Can Sound Right— and Still Lead Your Product Wrong

   AI-generated participants are useful for exploring questions. The trouble starts when their answers acquire the authority of customer evidence.

   GoodScool Journal · 9 min
10. 
    ReadProduct Thinking

    Your AI Didn't Make the Decision. It Made the Shortlist.

    The risk in AI-assisted product work is not only what a system can execute. It's what it gets to define before anyone says yes.

    GoodScool Journal · 9 min
11. 
    ReadAI & Product Systems

    The AI Answer Was Perfect. The Product Still Failed.

    A convincing answer is not a completed task. The surrounding product has to keep the promise.

    9 min
12. 
    ReadDesign & Accessibility

    The Form Looked Finished. The Task Wasn’t.

    A beautiful screen means very little if someone cannot reach, understand or finish the task.

    10 min
13. 
    ReadProduct Thinking & Research

    Your Reading List Is Not a Product Strategy.

    Collect ideas widely. Put them through your own users, constraints and evidence before you ship.

    9 min